Privacy policy
Last Updated: February 13, 2026
At Bound, we respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.
WHAT INFORMATION WE COLLECT
Information you give us:
- Contact details: name, email, phone number, shipping and billing addresses
- Payment information: credit card details and transaction information
- Account details: username, password, preferences
- Purchase history: items you view, add to cart, or buy
- Communications: messages you send us
Information we collect automatically:
- Device information: IP address, browser type, device type
- Usage data: how you navigate our website, pages you visit, time spent on site
- Cookies and tracking technologies (see below)
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our website and products
- Send marketing emails (you can unsubscribe anytime)
- Prevent fraud and keep our site secure
- Comply with legal requirements
HOW WE SHARE YOUR INFORMATION
We share your information with:
Shopify: Our store is powered by Shopify, which processes payments and helps run our website. Shopify has its own privacy policy - you can read it at shopify.com/legal/privacy.
Service providers: Companies that help us with shipping, payment processing, email marketing, and website hosting.
Legal requirements: We may share information if required by law or to protect our rights.
We never sell your personal information to third parties for their marketing purposes.
COOKIES
We use cookies (small files stored on your device) to:
- Remember your cart items
- Keep you logged in
- Understand how you use our site
- Show you relevant ads
You can control cookies through your browser settings, but some features may not work without them.
YOUR RIGHTS
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Opt out of marketing emails
To exercise these rights, email us at hello@boundcrafts.com.
MARKETING EMAILS
We'd love to keep you updated on new products and special offers. You can unsubscribe anytime by:
- Clicking "unsubscribe" in any marketing email
- Emailing us at hello@boundcrafts.com
You'll still receive order confirmations and shipping updates.
DATA SECURITY
We use industry-standard security measures to protect your information. However, no system is 100% secure. Please don't send us sensitive information through unsecured channels.
HOW LONG WE KEEP YOUR DATA
We keep your information as long as needed to:
- Fulfill your orders
- Maintain your account
- Comply with legal requirements
- Resolve disputes
CHILDREN'S PRIVACY
Our products can be purchased by anyone, but if you're under 18, please have a parent or guardian complete the purchase. We don't knowingly collect personal information from children under 13 without parental consent. If you're a parent and believe we've collected information about your child, contact us at hello@boundcrafts.com.
INTERNATIONAL TRANSFERS
Your information may be stored and processed outside Singapore, including by Shopify's servers. We ensure appropriate safeguards are in place to protect your data.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time. We'll post the updated version on this page with a new "Last Updated" date.
CONTACT US
Questions about privacy? Email us at hello@boundcrafts.com.
By using our website, you agree to this Privacy Policy.